Refund policy

30-day money-back guarantee

We want Clawvie to work in your home. If your cat ignores the Scratch Shield, if it doesn't stick the way you expected, or if you're simply not happy, contact us within 30 days of delivery and we'll give you a full refund of the product price.

How to request a refund

1. Email us at support@clawvie.com within 30 days of delivery with your order number.
2. Tell us briefly what happened. A photo of the shield in place helps us improve the product.
3. If we need the item back, we'll tell you where to send it and cover the return postage. Otherwise you can keep it.

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Damaged or faulty items

If your order arrives damaged or faulty, email us with your order number and a photo and we'll send a replacement or refund you, whichever you prefer.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day guarantee is in addition to these rights.